Here at XtraSpace, we’re delighted that over the past 12 months, a total of 45 people have taken the time to post reviews about us on We’re even more delighted that of those 45 reviews, 44 are overwhelmingly positive.

hellopeter is a site that lets the public report on the good or bad service they receive from suppliers. It’s an excellent (and free) way to let others know when you feel a company has either done a shoddy job or gone the extra mile. Suppliers can also use the site to respond to people’s reviews, and sometimes the responses are enough to tell you whether a company takes its customers’ concerns seriously.


Here at XtraSpace, we’re delighted that over the past 12 months, a total of 45 people have taken the time to post reviews about us on We’re even more delighted that of those 45 reviews, 44 are overwhelmingly positive.


First the negative review

That leaves one negative review. To our relief, the complaint in that review related to a theft that occurred before XtraSpace took possession of the relevant facility, in December 2013. Nonetheless, it’s upsetting when things go wrong, and XtraSpace’s Colleen Mansour made a point of meeting with the person who was affected and resolving the situation amicably.


Some of our positive reviews

When it comes to customer service, it’s never time to rest on your laurels. At XtraSpace, all our staff focus on meeting customers’ needs and putting smiles on people’s faces – and that’s where our energy belongs. Still, it doesn’t hurt to take a little time to celebrate some of the positive feedback we’ve had over the past year.


Here we’ve singled out some of the branches that attracted the most reviews.


Alberton XtraSpace reviews

albertonOur three Alberton XtraSpace branches attracted many glowing reviews.


Steve of Alberton had this to say: “I have just finished renting storage space at XtraSpace after nearly ten years. During that time I was always greeted with a smile and the area was always clean and tidy. Even if it was ‘ONLY’ a storage facility, the impression was that someone cared!”


Another reviewer commented on the great service from “the girls at XtraSpace”, noting that Alberton’s Lucinde and Debbie went out of their way to find him a particular unit size and that they dealt with his needs with “efficiency and friendliness I have not come across from other companies”.


Leigh-Ann was another happy customer, thanking Lennora and her Alberton team, and complimenting them on their “utmost professionalism”.


A customer known as Vongs said this in his review of XtraSpace Alberton: “Talk about an internet search gone exceptionally well. The best customer service experience ever, especially from a supplier I’d used before and knew very little of. Lennora’s personal touch made the whole experience feel as though we had doing business forever. I highly recommend that everyone consider using their services when in need; it’s worth the experience and the cost is real value for money.”


Finally a word from Belinda, who praised the team at XtraSpace Alberton for typically responding to any e-mail she sent within 20 minutes.


Cape Town Airport Industria XtraSpace Reviews

airport industriaCape Town’s XtraSpace branch at Cape Town Airport Industria received as many glowing reviews. So well done to our dedicated team in Cape Town!


Kerri complimented the branch on the “best customer service received from any company this year”, while Erika had this to say: “Always excellent service from Sandra and her team in Cape Town. They always go the extra mile for us…assisting us with replacing of flat batteries…fetching and dropping us off at the airport at all hours. We feel part of the family…”.


After renting a storage unit for around 18 months, Philippa commented that she was “so impressed with the excellent level of service rendered by the team”, and that “everyone there was always so helpful with anything I needed even if it was lending me a torch when I was looking for something”.


A similar review of the Cape Town Airport XtraSpace came from Jimmy Jammet, who wrote that “Nothing is too much trouble…Other companies should take a leaf out of their book when it comes to customer service.”


Edenvale XtraSpace reviews

edenvaleMarius Marais commented on the “excellent service and understanding” from XtraSpace Edenvale, noting that XtraSpace “understood my situation better” than a competitor.


Another Edenvale customer noted that “the service I received from XtraSpace Selfstorage over the past two years has been impeccable. They went the extra mile each time I had a query and my deposit was paid back to me in the time that was promised. Very impressed with the level of professionalism and would highly recommend their services to all family and friends.”


Bellville XtraSpace reviews

xtraspace bellvilleThe Bellville XtraSpace branch is the newest XtraSpace facility in Cape Town, and already it has attracted positive reviews. ZiphoZethu noted that the Bellville team “treated me very professionally and courteously. I was very impressed with their service and the warm reception towards me.”


Another customer noted that Kailey of the Bellville XtraSpace team “…really went the extra mile and helped me out”. In her review of the Bellville XtraSpace, she also said that “I would recommend this company to anyone who is need of storage and is on a budget. What a pleasure!”


Durban XtraSpace reviews

xtraspace durbanIn a review of XtraSpace’s Durban Central branch, Kim said: “I would just like to give a HUGE shout out to Velile Dladla!!! He was absolutely helpful, had a great telephone manner and was always willing to assist no matter how many times I called him for assistance… Wish we could have more people like him around.”


Chivonne had this to say: “All my dealings with XtraSpace and Atish were timeous, professional and hassle free. I felt my goods were safe and secure. Thank you to Xtraspace Storage for their professionalism and awesome customer service!”


Another customer, Serina, reviewed XtraSpace’s Durban North branch, commending the team on “the easy, convenient process they have, from storage all the way through to billing” and noting that “all staff we encountered was helpful, friendly and capable in their duties”.


XtraSpace Wynberg review

xtraspace wynbergIn her review of XtraSpace Wynberg, Racqel, who was a customer of XtraSpace for three years, complimented Debbie and Jacob for their exceptional service. She said “I cannot thank you both enough, you have both gone above and beyond to accommodate me numerous times and for that I am truly grateful to you both.”


At XtraSpace, nothing makes our hard-working staff happier than these types of positive reviews. Check out directly for reviews of our other XtraSpace branches.

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